From 332 reviews
Sindy22
Sindy22

PenderAir, and especially Christina, did a fantastic job. From the very first moment, I had a good feeling that my dog ​​was in good hands. And indeed, after a flight from Washington to the Netherlands, I was able to hold my buddy in my …

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Suzanne Firrell
Suzanne Firrell

Working with PenderAIr was a great experience. We flew our large Labrador to the UK and all the documentation was done and he got through all of the various government hoops smoothly. He arrived in great spirits. It was wonderful to …

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Marna Gettleman
Marna Gettleman

Pender Air was fantastic and made the process so easy. Staff were very knowledgeable, friendly and helpful, especially Christina.

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Barbara de Wet
Barbara de Wet

Willemien, our dachsie, had just spent two days flying from South Africa and is a super anxious little pup. She's a spicy wiener to say the least.

Mike and the rest of the team at Pender Air, got her through all the red tape and delivered …

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Brad McIntire
Brad McIntire

Thank you to the Pender Air Team for providing excellent service shipping our Jack Russell, Steve, to Italy. We especially appreciate the attention to detail by Christina Bowman.

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Caroline Coghill
Caroline Coghill

We worked with Pender Air to arrange shipping of our dog and cat from the US to the UK and they were amazing! Very communicative, extremely knowledgeable, and ridiculously detailed on every item (essential skills for successful completion …

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Anna Stockwell
Anna Stockwell

Pender AIR made it possible to relocate to the UK with our small dog without majorly reconfiguring our travel plans. We came to Pender AIR with a bit of an international health certificate emergency. Due to the US government shutdown the …

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Ada Bosque
Ada Bosque

PenderAir helped me move my two Boston Terriers to Panama. They were outstanding, explaining the options available given the breed and the climate. And then they had to navigate the government shutdown. They provided tons of information to…

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Antonette Clarke
Antonette Clarke

We used this company to fly our 5 yr old Lab from Maryland to the west coast of Scotland. It was FIRST CLASS all the way through and we recommend it without any hesitation. Excellent!

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julie congalton
julie congalton

Pender Air was absolutely fantastic in helping us move our French bulldog overseas. Christina was very responsive, thorough, and able to effectively handle complex logistical requirements. Most importantly, it’s clear that she really cares …

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Jenny
Jenny

We are very happy repeat customers of Pender. Moving internationally, especially with large dogs, is stressful and difficult in the best of times. Pender, and specifically Craig, lifted a tremendous burden off of us in handling the dogs’ …

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Bren Flanigan
Bren Flanigan

Pender did an outstanding job facilitating the movement of my cat to the United Kingdom. Incredibly communicative and extremely knowledgeable on logistics, Pender's team was great and my cat was in safe hands with their team. I already …

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Rachael R
Rachael R

Moving animals is stressful, and so I am so grateful to Pender Air and everything they did to help us get our two dogs moved internationally. Christina was especially helpful, doing everything she could to help us get our somewhat complex …

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Ashley Santiago
Ashley Santiago

Pender Air made our international move incredibly smooth. We had two dogs to relocate to Europe, and they handled every detail with care and professionalism. From door-to-door service to constant communication, they kept us informed and …

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David Johnson
David Johnson

Pender transported our cat from Washington DC to Bucharest, Romania, arranged for overnight boarding in London en route, and delivered him to our new home safe & sound. Our travel coordinator was diligent when unexpected roadblocks arose …

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Patti H
Patti H

Used PenderAir to ship our ~68 lb dog to the UK this summer. Lesley made the process painless and stress-free: all we had to do was answer some questions, send her some records, and show up for visits as needed. No real tracking or thinking…

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Kraig Kanahele
Kraig Kanahele

I can’t say enough about Karla and the entire Pender Air team who arranged the transportation of our dog from the US to Egypt. Having moved internationally several times we initially planned to do it ourselves. Needless to say, between the …

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Danielle Loughlin
Danielle Loughlin

PenderAir was phenomenal. They were professional, thoughtful, and incredibly kind. Christina B. made the process seamless and made us feel at ease knowing our dog would be well cared for on his journey overseas. Our dog, Murphy – aka @…

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R
R

Really phenomenal work. They helped us move our two cats from Fairfax to Bangladesh. Craig knew things and corrected the U.S. Embassy on procedures. Extremely amazing team and incredibly helpful in the move. I'll be using them every time we…

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Lisa W
Lisa W

Pender Air took away the stress of moving our pets overseas. Shipping pets is not inexpensive but I got several quotes and Pender was the only company to handle everything. With all the stresses I had with the move, shipping my pets wasn’t …

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Thomas V
Thomas V

They were so helpful and accommodating; when we were in the middle of packing for an international move, we forgot and missed our appointment to have the cats examined for their USDA certs, but the fit us in and got everything handled for …

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Laurie McQueen
Laurie McQueen

Pender Air provided amazing service for us when we transported our dog to South America. Leslie was outstanding, keeping us up-to-date on all the information needed and certifications required to export our dog. Pender Air was quick to …

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Nikki Jordan
Nikki Jordan

We used Pender AIR to import our dog from Bangkok Thailand. The team at Pender AIR worked quickly to help accommodate our request. They were very sensitive to our dogs history of having allergic reactions to different brands of rabies …

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Nikki Edwards
Nikki Edwards

This review is long overdue. Karla at Pender Air was a life saver! She made navigating the pet transport process and requirements so easy to understand. Even though it was an obscure location she’d never handled before. She provided advice …

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corky warriner
corky warriner

We here at Global Pet transport live working with Pender for our international clients! Hands down the best!!

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Diane Davidson (Lady Diver)
Diane Davidson (Lady Diver)

Pender Air did a fantastic job for us in getting the Health Certificates for our two dogs ready for the Cayman Islands Department of Agriculture. The DOA threw us a curve ball at the last minute and we were really worried that we could not…

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Jayne Walls
Jayne Walls

Friendly team who know their stuff. Always reply promptly . Would highly recommend .

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Marguerite Miller
Marguerite Miller

Leaving the USA to live in Europe for the first time is hard, even worse if you are not being moved by the government or a company responsible for the foreign assignment. EVERY detail becomes a major effort. The to-do list seems to have …

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Joe Nay
Joe Nay

No complaints 👌!

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Volker Eckhoff
Volker Eckhoff

Christina took care of everything when we needed help flying our Golden Retriever to Europe. We couldn't been happier. Thank you

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Tim
Tim

Pender Air did an excellent job facilitating the transportation of our cat, door to door, from Virginia to Thailand. Karla was our Pender facilitator who explained the process to us and handled each step of that process with us.

The …

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Mandy McCarthy
Mandy McCarthy

We highly recommend PenderAIR. From their excellent communication to their detailed planning skills, everything was seamless on our end in shipping our dog internationally. Lesley and her team understand the anxiety that accompanies such an…

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Clare Sullivan
Clare Sullivan

Lesley was a wonderful resource in certifying our dogs for transport to the UK. Even though we hired another company to assist with our PCS, she answered every single question we had about our specific needs in getting our dogs overseas. We…

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Anne Ross
Anne Ross

Our dog is such an important member of our family, and he was treated that way by Pender Air. Pender, Karla in particular, helped us ship our giant, "aggressive" breed dog to Africa in May 2024 and the whole experience was seamless. Pender …

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Kristin Bailey
Kristin Bailey

I was hesitant to spend so much money getting my dog to our new home, but with all the complexities – from which airlines will take a crate his size (very large), to making sure the crate was airline compliant, to all the veterinary …

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eszter vamosi
eszter vamosi

Lesley was our contact. SHE IS AMAZING. Has heart for the dog, not only professional about what she does. Highly recommend her to work with. I can't tell you how much I appreciate her patience and professionalism.

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Neesie H
Neesie H

Wow. We don't know WHAT we would have done without PenderAIR taking care of our doggies ~ we left the US to move to Ireland and had 10,000 details to take care of. PenderAIR took care of ensuring we got the dogs (or they gave the dogs) …

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John Smith
John Smith

5 ⭐! From answering the phone, promptly responding to emails, and helping with the paperwork along the way! During the stressful time with very vague and confusing guidance from the government, the team went above and beyond offering help …

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Victoria dos Santos
Victoria dos Santos

We decided to use Pender Air to transport our two Goldens from the US to the Netherlands. Lesley could not have made the process easier; She explained everything during the process and was very responsive and helpful when I had questions. …

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Allison
Allison

I cannot speak highly enough about my experience with PenderAir. it was not cheap, but it was worth every penny. I was moving to central Africa with two giant breed dogs... there were a of problems a long the way. From extreme cold weather …

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Elizabeth Davies
Elizabeth Davies

I can't recommend Pender Air more highly! They shipped my dog to post recently (a 20-hour journey with transit stop). Tim arrived happy and completely unfazed. Highly professional organization! A special mention to Craig Davey, who's a star…

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James Kelly
James Kelly

Pender Air did a great job in helping us fly our two Chesapeake Bay Retrievers down to our new home in Panama. We worked with Lesley the entire time and had many curve balls thrown at us throughout the process but Lesley was always on top …

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Laura Parkinson
Laura Parkinson

Lesley was brilliant. So reassuring, with prompt, clear communications. Everything went very smoothly.

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Benjamin Krueger
Benjamin Krueger

A belated 5-star review and special shout-out to Lesley at Pender AIR, who was fantastic! We waited WAY too long to start the process for taking our dog to Europe with us, and we were already freaking out a little bit when we contacted them…

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Andrea Hardy (Goplerud)
Andrea Hardy (Goplerud)

We can’t more highly recommend Pender Air and Christina! We moved to Rome with our 12 year old 80lb Golden Retriever in late October. We started working with Pender in mid-August (book early!) and from start to finish and reunion with our …

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courtney puidk
courtney puidk

We had a wonderful experience moving our cat from DC to Australia, guided by Karla. She was prompt in answering all of our questions and was patient, reassuring: and kind during this process which can cause a lot of anxiety to pet owners.

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Don Miles
Don Miles

Great place they take care of your pets like it was there own very caring people

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Lynda Long
Lynda Long

Pender Air has been more than amazing in our two moves overseas. We moved to the UK in 2019 and Leslie at Pender Air handled all our paperwork for our two dogs and one cat. While many people did not have their paperwork in order at …

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Michael Clark
Michael Clark

Pender Air and especially Lesley LaRue were easy to work with and provided an incredible service. I was, as I'm sure most of us pet parents are, extremely nervous about my pup flying across the pond since this was our first time with this …

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MYLES KEARON
MYLES KEARON

Pender Air was absolutely outstanding. While I hope to never have to do another transatlantic move, but if I do, it will be with Pender Air. The service they provided was worth every penny and more. From the very beginning, they coached …

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Rachelle Pollock
Rachelle Pollock

Lesley LaRue from Pender went above and beyond to ensure that our dog was very well taken care of throughout her journey. It was such a relief to have the entire export/import process expertly handled and all the regulations and …

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Hannah
Hannah

Karla is THE BEST!!! We recently shipped our dog to sub Saharan Africa with pender. They helped us through every step of the process (there are many) and we’re always kind responsive and supportive. I’m was so impressed with every person I …

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Sebastian Pope
Sebastian Pope

Excellent service. I needed a health an international health certificate to travel with my dog and the whole process took less than 3 days for the exam, USDA endorsement and certificate delivery. This was all done within a week of …

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Maya R
Maya R

Great experience! Communication on point! I worked with Lesley she's the best. Highly recommend their services 👌

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Stuart S
Stuart S

10/10 wonderful experience with Pender Air, specifically Craig! If you go with Craig, you WILL NOT be disappointed. Craig gave me the price of mind that I didn’t have anywhere else during my move. Thanks Craig!

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S R
S R

Karla and the Pender team were fantastic. They made things easy and stress-free through great communication, organization, and they truly showed special care for our dog. They love pets. We will use them every time.

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Karla Otroszko Daniel
Karla Otroszko Daniel

We had a wonderful experience with PenderAir moving our cat overseas. Our coordinator Lesley helped guide me though filling out myriad forms required by the country to which we moved, and once move-day arrived, kept us updated on our cat’s …

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Brandon Sutton
Brandon Sutton

Pender Air provided great, professional service. They walked me through all the steps of the process, and remained in communication during my pet's flight, providing status and wellness updates. My pet definitely slept most of the trip and …

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Leslie Rengifo
Leslie Rengifo

They are great! Great communication and process.

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Tina Moshir
Tina Moshir

Christina Bowen has helped with getting all the documents i need to travel with my dog to Europe. She was so responsive, and helpful! Walking me through every step! Even now while i am currently in Europe and CDC has just issued new …

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Charles Reinhardt
Charles Reinhardt

The team was very responsive and ensured my dog arrived safe and sound during an international relocation. Ask all your questions but trust their expertise.

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Warren
Warren

Recently used Pender AIR again, but this time to take my dog back home from overseas in May 2024. As always, excellent staff, outstanding service and professionalism, and always kept us updated on every step of the process. Highly recommend…

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Larue Martin
Larue Martin

Craig Davey made moving halfway across the world less stressful by helping my family navigate the entire overseas pet travel process.

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Daily Hdz
Daily Hdz

Karla was very helpful and accommodating! She helped us obtain health certificates for both our pups to travel overseas and made sure we got all the forms right on time!

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Mayra Fernández
Mayra Fernández

Very helpful and friendly staff. Specially Leslie LaRue and Karla Carmichael, they helped me and my cat Mora with the medical examination and documentation needed to get back to Peru. Very supportive and understanding. Plus the facilities …

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Derek Noel
Derek Noel

It was an excellent experience with Ms. Christina Bowen at PenderAir. From initial inquiry until our dogs reached their destination overseas, Christina was very thourough and knowledgeable with the process. She swiftly responds to our …

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S Taylor
S Taylor

Utterly exceptional in every respect. Handled an incredibly difficult dog with care and kindness at every stage of the process. Lesley LaRue is incredible. Invaluable service and worth every penny.

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Chloë Field
Chloë Field

What can I say? Definitely money well spent, I can’t think of how I could have managed this complicated process without Christina. Despite all the horror stories one hears, I now have two dogs happily resident in the UK. Would 100% …

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Em Mason
Em Mason

Pender Air was extremely helpful in the international travel process for my dog. They knew exactly what she needed, worked with my local vet, and answered my questions quickly. They turned a stressful situation into a successful one, and …

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Response from business owner

Hi Em,

We're so incredibly glad we were able to provide some peace of mind during a stressful relocation! It's why we do what we do. Thank you so much!

-The Team at PenderAIR

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Romina Kazandjian
Romina Kazandjian

Craig went above and beyond to make sure we got all the medical documents on time. Huge thanks and very much recommend Pender Air!

Response from business owner

Hi Romina,

Thanks so much for your kind words, we're so glad we were able to help!

-The Team at PenderAIR

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Zuzana Gemmel
Zuzana Gemmel

Christina at Pender Air was phenomenal while arranging a relocation of our dog from the USA to Switzerland. She knows the details of each documentation needed including the differences in requirements between airports in the same country. …

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Mikee Juico
Mikee Juico

Pender Air has proven to be the ONLY option you should consider should you need to transfer your beloved pets anywhere in the world.

My experience started when I thought I could take it upon myself to fly me and my pet halfway across the …

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Response from business owner

Hi Mikee,

We can't thank you enough for your kind words! Hearing how we were able to help has literally made our day, we're so glad we were able to provide a little peace of mind during your relocation!

Warm Regards,

Ruth Faulkner & the PenderAIR Team

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Whitney Hansen
Whitney Hansen

My pets and I had a wonderful experience with Christina and Pender AIR. They walked me through every step of the way and responded quickly when I had questions. It is not cheap, but it is worth it. My cats were frightened when I picked them…

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Response from business owner

Hi Whitney,

Thank you so much for sharing your story and kind words! This is exactly why we do what we do, and I'm so glad your kitties settled in so quickly. :) Cats are tough customers, so they're stamp of approval is the best kind.

Warm Regards,

Ruth Faulkner & the PenderAIR Team

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James Johnsen
James Johnsen

These are the professionals! Don't fool around trying to ship your animal yourself. Money well spent!

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Hannah Bullock
Hannah Bullock

This is our second time working with Pender AIR (specifically Christina) flying our dog Albie, this time returning from overseas. As we experienced the first time (3 years ago), everything was just fantastic, amazing customer service, …

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Jullion Cooper
Jullion Cooper

Definitely recommend. Given the cost of the services I was tempted to try and do this on my own but the stress, anxiety, ignorance, and steep learning curve related to paperwork, importing procedures, and other logistics discouraged me. …

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Desiree Simon
Desiree Simon

Moving from one country to another is stressful, doing it with three cats is BEYOND stressful. We were so worried about the affect that flying separately from us would have on them – will they feel safe, will they be traumatized, will they …

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Rachel M
Rachel M

From start to finish, this was a really positive, anxiety-free experience. Transporting two dogs across the Atlantic involved so much more than we anticipated – from microchips to USDA clearance, crates, deworming and a whole bunch more …

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Susan Bhalla
Susan Bhalla

From the initial inquiry to the time my fur baby was put on the plane, Pender air (Karla) have been extremely professional and understanding answering all the questions that I had regarding the process. I can highly recommend their services…

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Marilyn D
Marilyn D

Pender Air took very good care of my senior dog. They helped me every step of the way and kept me informed of deadlines and next steps. There were no surprises and my dog arrived safe and sound in the UK.

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Erika Franz
Erika Franz

Hired Pender AIR to help get my dog from the US to Tanzania. Karla was my point of contact throughout and she was AMAZING. So responsive, organized, and clearly knows her stuff. We communicated through a ton of emails – as I was coming …

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A Mynar
A Mynar

Lesley and G were extremely professional and re-assuring of the process to relocate our girl to the UK. All our questions were always answered quickly and with detail. We recommend Pender Air to anyone relocating and we would use them again…

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Kacey Garrett
Kacey Garrett

So rarely post reviews, but I had such an excellent experience with PenderAir. They took care of everything for me and truly went above and beyond making sure that my pet would make it safely and appropriately comfortable in country.

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Sarah Langstone
Sarah Langstone

We relocated from USA to the UK with two dogs. Pender Air were fantastic. They dealt with every tiny detail and the communication was second to none. The relocation was flawless. Thank you so much Pender Air – I fully recommend your …

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Franc LA
Franc LA

Absolutely WONDERFUL! Paul Schmidlen saved me and my pet travel and helped me SO much. Efficient, responsive, knowledgeable, great to deal with and responds and works at all hours. If you need him he is there! GREAT experience. Saki and I …

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Lisa Maria Diletti
Lisa Maria Diletti

Pender Air was outstanding in the service they provided, as well as in calming our fears about transporting our 11 year old pup Nala from Washington DC to Florence, Italy. Lesley's communication was frequent and she was flexible with our …

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Lisa Prejula
Lisa Prejula

We reached out to Pender Air in order to transport our dog Maya to Singapore. My husband and I had never been through the process of sending a pet abroad so we were very anxious, but Pender Air helped to alleviate those worries and give us …

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Amy-Jo Prestwood
Amy-Jo Prestwood

PenderAir & Ms. Christian Bowen are PAWsome! From first contact to Snoopy landing in Germany and getting to our amazing friends, Christina stayed with us the entire way. Choosing PenderAir and Import Shipper Gradlyn were the best choice I…

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Doug Edger
Doug Edger

PenderAir made moving our cats to the UK easy. They kept us informed at every stage and worked with us as plans changed.

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Nancy Mercedez Ypanaque
Nancy Mercedez Ypanaque

Lesley, Carmen, & team at Pender located in Chantilly were amazing. They answered every inquiry that I had, and clear all my doubts. Definitely recommend this company if you need to move to another country with your pup❤️🐶

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Vince Anzalone
Vince Anzalone

I may be $$$ but they know what they are doing and travel docs were perfect.

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Diana Murphy
Diana Murphy

Wanted to share a positive experience with PenderAir Pet shipping based out of Chantilly/Dulles, VA. I knew due to my dogs size (requiring the 700 series) and flying during summer, I would need the help of a pet shipper. I researched a few…

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Michael Velesz
Michael Velesz

My wife and I recently relocated to Portugal with our two greyhounds. Thanks to the team at Pender AIR, we were able to get all of the required paperwork for the USDA Health Certificates completed quickly and easily. Entry into Portugal …

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Shayan
Shayan

Truly fantastic customer service! Lesley helped us ship our golden retriever from U.S. to Bosnia and Herzegovina without any complications, or issues.

She kept us updated throughout the entire process and made this nightmarish process …

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Kim Cavallin
Kim Cavallin

Pender Air was absolutely wonderful in helping us move our pup internationally. They deftly navigated several challenges that popped up such as change of flight times, delayed health certificates, etc. They kept us up to date of what was …

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tangina74
tangina74

I had the pleasure of working with Karla, and I am so glad I did. I was sending five cats and two dogs to Thailand. Everything that could’ve gone wrong pretty much did on my end. It seem to be one thing after another. I would call Karla in …

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Jaime Ibarra
Jaime Ibarra

Pender Air was by far the easiest part of our move. The communication was excellent and I never felt out of touch. They took great care of my cat and I would not hesitate to use Pender Air again!

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Keith McMahon
Keith McMahon

Pender AIR was amazing from start to finish of our move to the UK, and even after so many date changes; Lesley and her team were phenomenal!!

Can’t recommend them enough!

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Sai Chakrapani
Sai Chakrapani

Working with PenderAir was such a delightful experience! They handled moving our anxious pup from DC to London and everything was done so professionally. Right from our first interaction, Lesley was extremely professional and competent. …

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AmyLyn Reynolds
AmyLyn Reynolds

I recently used Pender Air to ship our cat to the UK when we moved there (cats are not allowed to arrive in cabin). When our local vet completely messed up the USDA health certificate multiple times and jeopardized our cat's travel (…

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