From 258 reviews
James Taibi
James Taibi

Had a water issue in my basement. Called First Call (I have worked with them previously) Craig K come out within one day. Did an evaluation and explained what he found in detail. Excellent response and evaluation. Prompt and professional…

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Carol Barker
Carol Barker

Had water damage in the bathroom, First Call was recommended by insurance, but they proved themselves! They were knowledgeable and reliable, and a little humor to help the sour situation. Thanks to Jenny and Ryan!

via Google
Christie Green
Christie Green

Completely lived up to their mission statement. "DO THE RIGHT THING"

I called and with in one hour Greg was here to go over what my situation was. He was honest about what the cost would be and what we could do on our own to keep costs …

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Michelle Mo
Michelle Mo

The project manager Mr Chuck Fernandez was alway friendly and serves were very effectively and promptly and very detailed .

via Google
Rachelle Drabek
Rachelle Drabek

Our home flooded and I can say we were blessed our insurance called First Call. They were amazing to work with. They were caring and compassionate and took so much off our shoulders during a stressful time. Matt was our project manager …

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Carrie Hillman
Carrie Hillman

They were quick to respond to our issue and were very thorough in the inspection, mitigation, and clean up.

via Google
Jordan Brauer
Jordan Brauer

They were great!

via Google
Jimmy Armstrong
Jimmy Armstrong

Very professional and very good work. Chuck Fernandes did a great job of communicating and keeping me updated on the progress. Would recommend

via Google
Zach McEntee
Zach McEntee

Chuck was my project manager and was great helping navigate the insurance process and holding contractor accountable for their work.

via Google
Jon Rees
Jon Rees

FirstCall did a great job helping us get our house back into one piece after experiencing water damage. Project Manager Mike Baldwin was great to work with, he explained the work being conducted throughout the entire process and worked …

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robert gutierrez
robert gutierrez

(Translated by Google) Very good

(Original)

Muy buenas

via Google
Yi Fun
Yi Fun

Ryan and Jenny have done an outstanding job, especially Jenny. She excels in communication, listening to my concerns, and helping me solve my problems. Talking with her is like communicating with a friend, very relaxed and effective. FIVE …

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Paul Koeniguer
Paul Koeniguer

FIRSTCALL and their Project Manager, Chuck Fernandez, have our sincere appreciation for a job well done on the water intrusion issue in our home! Their same day response and all aspects of the entire project exceeded our expectations. Chuck…

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Julie Vander Vorst
Julie Vander Vorst

Recently had a fire at our house. 1st call has been with us every step of the way. They have been empathetic and truly demonstrate a bias for action. They have eased the load on us and have responded to our needs so quickly. Their …

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Liz Cosner
Liz Cosner

Great job done by all. Quick, Courteous and clean. Special shout out to Chuck Fernandes!

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Katie Walsh
Katie Walsh

Just a few days ago, my sump pump stopped working and my basement had water damage. Once contacted, Craig and Logan were at my house within a few hours with their drying equipment. They walked me through the drying and cleaning process …

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Janet Beach
Janet Beach

Highly impressed with Firstcall and project manager Mike! Mike knows his stuff, is organized and detailed. His work team does high quality work. I was impressed with the final "construction clean" at the end. Mike is a great guy and …

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Sharon Porter
Sharon Porter

It was a pleasure working with Jenny & Ryan. They made the experience seamless and got the job done quickly. I highly recommend them!

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Shawn Richmond
Shawn Richmond

Chuck was an excellent communicator and did a great job on our flooring project.

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Kim Thuente
Kim Thuente

I would definitely recommend Firstcall for any restoration project. Mike and everyone on his team that came to work on our house were great. They really paid attention to the details. Mike kept me updated & informed about everything. I had …

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Jill Grunst
Jill Grunst

The individuals (Chris/Greg) I worked with at FirstCall were great! Definitely would call them again should I need remediation/restoration! …and the sub-contractors used by FirstCall in the rebuild were all pleasant and resources I would …

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Margaret Brasher
Margaret Brasher

Had a great experience with first call with a flooding issue. Craig was friendly, knowledgeable, and explained every step along the way. Definitely recommend!

Mike our project manager was also great to work with. Friendly, easy to get in …

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Merill Sideno
Merill Sideno

Very pleasant and honest consultation with Greg! He immediately accommodated my request for a consultation regarding my home issue. He told me what's going on, and gave me his tips and recommendations. It was a very reassuring, no-pressure …

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Lynda Collins
Lynda Collins

I enjoyed working with Travis and Troy,they made sure the work was done right. They were the nicest guys. Very happy

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Mike Saxton
Mike Saxton

Second time I've used First Call Restoration for an insurance claim filed thru Nationwide Insurance. Greg Kornstad and other associates highly professional, courteous, and thorough in communications and repairs. Can't recommend highly …

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Rich Stessman
Rich Stessman

Our insurance company sent out FIRSTCALL when we had a water catastrophe at a very inopportune time. It was the beginning of of 3-day holiday, but they got on it like champs. Over the course of the next five days they got any potential …

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Waukee Community Church
Waukee Community Church

FirstCall has bent over backwards to help us get a wonderful finished product in our renovation. From start to finish they have graciously handled all of the surprises, they have gone the extra mile in making sure that the end product is …

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Lisa Darnell
Lisa Darnell

So thankful for Chris and his team (Justin and Jayden) . We couldn’t have asked for better service! Reliable, professional, and respectful! They went above and beyond. I would recommend these guys anytime.

via Google
Erick Peterson
Erick Peterson

Jenny and Ryan are awesome to work with with. Always on time. Great follow through. I would recommend this team to all my friends.

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John Brees
John Brees

Mike and team were excellent to work with and communicated throughout!

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traci bizios
traci bizios

FirstCall was awesome to work with; very available, very thorough!

Craig Kintz, Chuck Fernandes & crew did a phenomenal job getting the work done in its entirety, with all the moving parts & ensuring everything was done to my liking. I can…

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Don Sommerlot
Don Sommerlot

Would highly recommend First Call. We had a suspected mold problem related to a vent to the exterior in a basement shop area. Even though this was a small project for First Call, they were very professional in the way they completed the …

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kristi spoth
kristi spoth

FIRSTCALL clearly warrants 5 stars. The quality of work was first rate. Unlike many contractors, the communication also was high caliber, with both Robert and Chuck being consistently responsive, clear and appropriately detailed

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Jennifer Roberts
Jennifer Roberts

Chuck was amazing to work with, nothing but great things to say. We would highly recommend them !

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R Greer
R Greer

Hail damage repair on home roof, gutters, and exterior painting. Excellent work. Well organized. Appropriate updates. Project managers Kellan Black and Troy Gwinner especially helpful and knowledgeable.

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Joann Jobe
Joann Jobe

We used First Call for a reconstruction project in our kitchen. They were great! Greg and his entire team explained the process in detail. Mike Baldwin was our project manager. He was extremely knowledgeable and kept us informed every …

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Jan Fessler
Jan Fessler

We had a fire in our garage and John Koester, the project manager, and his team did an excellent job of restoring our garage to better than new. He kept us informed though every step of the process and we were very happy with the work his …

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Tim Proudfoot
Tim Proudfoot

Chuck, our Project Manager was great! He scheduled contractors for each stage of restoration with attention to detail. If a problem arose, he addressed it quickly. He was easy to get a hold of and quick to respond, even coming to the …

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Jan Hollebrands
Jan Hollebrands

They have been a company who has been very nice to work with. I would highly recommend them to a friend or family member.

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Cory Curtis
Cory Curtis

Good communication, good work, good price. A+

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Lindsay Miner
Lindsay Miner

Chuck was great about communicating with me and completing the work in my basement after a pipe cracked and we got water down there.

via Google
Vicki Smith
Vicki Smith

We loved the quick response from the team to help us after a roof leak caused damage to the ceiling and floor in the kitchen/dining room. Everyone was friendly and respectful to us, our dog and our home and did their best to keep the mess …

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Leann Russell
Leann Russell

Had a sewer back up. They removed all damaged walls and flooring as soon as they were notified. Mike kept in contact with me and would let me know what the schedule was and when workers would be arriving. You can't tell where the new …

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Rachel Struve
Rachel Struve

I had such a good experience with First Call after a disaster from a plumber ruining my floor. Chris was my project manager, and he would update me as the project moved along, not leaving me in the dark at all. Everyone I spoke to was kind…

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Bill Sikute
Bill Sikute

Prompt response, very efficient mitigation. Very helpful with all repairs and recovery from our basement flooding.

via Google
Paula Boggio
Paula Boggio

This has been the most amazing experience. Chuck was the best to work with on my project. He was extremely professional, dedicated, and has an excellent eye for detail. what a Pro!! I was very impressed with everyone involved. I would …

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Kay Godfredsen
Kay Godfredsen

Jen was great. We enjoyed working with her and the team: detailed, thorough, and had a sense of humor!

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barb hildebrandt
barb hildebrandt

Logan was a delight to work with! He was knowledgeable and professional.

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alyssa j
alyssa j

We had trouble finding a company that would work with our insurance company for a complete kitchen project – but Robert with First Call was more than happy to come take a look and get us acquainted with our project manager, John Koester. …

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Judy McC
Judy McC

It was 7 am Christmas morning when my friend and tenant in the Drake neighborhood called me in tears, saying it was raining in their apartment. The original bathroom above had a pipe that had frozen and then burst. After coaching about …

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Lori Reece
Lori Reece

This company did a great job doing a 'rebuild' in our basement.

Jenny, the project manager was super to work with! From the start, as we discussed the situation and developed a plan, she was very knowledgeable about what would need to be …

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Stefanie Dennis
Stefanie Dennis

We had a fire at our home, and first call was there right away to board up our home, and make sure everything was all secure. Working with first call was wonderful! They did great work, always updated us, this is the second time us by this …

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Timothy Leonard
Timothy Leonard

Don Kinder was the project manager for the restoration project in our basement. He and his crew were professional from start to finish. If we ever need work like that again they will be our first call!

via Google
Daryl Lynn Smith
Daryl Lynn Smith

First call contractor's did an exceptional job repairing our home. First call contractor's had the run of home staff did a great job and we will use them again. Great job Chris.

via Google
Carol Hirsch
Carol Hirsch

We had FirstCall do the work to the exterior of our home due to hailstorm damage.This consisted of removal and replacement of roof, siding, facia ,gutters and garage doors.We were so impressed with the communication from the project …

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Pholosho Pholo Pholo
Pholosho Pholo Pholo

Trading with a trusted account manager is what can make your dreams come through. For me Mrs. Rochelle Nelson has the best trading strategies to win. I never believed on any post recommending online trading until I gave a try and the …

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Gary Johnson
Gary Johnson

FIRSTCALL installed new shingles and siding to our house. They exceeded our expectations.

via Google
Karen Seid
Karen Seid

Matt at First Call was excellent to work with after my house fire . My house was put back together better than it was before the fire. Matt saved me money and did excellent work. I would recommend First Call for any project. Thanks so much…

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Response from business owner

Thank you so much for the kind review! It was a pleasure working for you.

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Greg Minnich
Greg Minnich

They showed up on time and finished the work quickly. Clean up was excellent as well as the quality of their work. If you need a new roof, siding, or gutters I would highly recommend using First Call.

Response from business owner

Thank you so much for the review! We're so glad you are happy with the results!

via Google
Matt Bierl
Matt Bierl

Greg is very friendly and was incredibly fast and responsive. I definitely would recommend working with this organization

Response from business owner

Thank you for the review!

via Google
Maxwell Colby
Maxwell Colby

Chuck and his team were very professional and did a great job from start to finish.

Response from business owner

Thank you for the review! We are glad you are happy with the work.

via Google
Thad Stanton
Thad Stanton

Want to give a shout out to First Call for the excellent responsiveness, quality service, and communication we received from them for replacement of our hail damaged roof!! Well done and thank you. T.S.

Response from business owner

Thank you for the nice review! Please let us know if we can do anything else for you.

via Google
Tyler Gunderson
Tyler Gunderson

Logan & Chris were the two main people I interacted with for carpet replacement in our basement. Was a really easy process all the way through with them. I’d recommend them in the future to others with damage in their homes.

Response from business owner

Thank you so much for the nice review!

via Google
Paula Ward
Paula Ward

These people were outstanding. They answered all are questions, They returned all our calls promptly and showed up when they said they would. Each group of professionals that were here to do their respective area of expertise were polite, …

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Response from business owner

Thank you so much! It was great working with you.

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Becky Clark
Becky Clark

The Firstcall Mitigation Specialists sent to my home after the sewer backed up in my basement were phenomenal. They arrived within 60 minutes of the call and went straight to work drying out the awful mess. Their customer service was …

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Response from business owner

Thank you so much for the kind review! We are happy we could help.

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Jennifer Price
Jennifer Price

We had a great experience with FirstCall! Travis, was very friendly and helpful! He continued to keep us updated and was at our house to check on his crew several times. We live in a small town that is hard to get good contractors to drive…

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Response from business owner

Thank you for the kind review! Please let us know if there is anything else Firstcall can do for you.

via Google
Matthew McCartney
Matthew McCartney

Great and honest company! They arrive to your home quickly to address the issue with your home.

Response from business owner

Thank you for the nice review!

via Google
Bill Springer
Bill Springer

From the very first visit and assessment to the conclusion of our project First Call employees were very professional. Logan and Dane did a thorough job of mitigating the water damage and Ryan was exceptional with a variety of finishing …

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Response from business owner

Thank you for the nice review! Please give us a call if there is anything else we can do for you.

via Google
Bruce Thomsen
Bruce Thomsen

They were quick to respond. They brought the manpower necessary to get the job done.

Response from business owner

Thank you for the review!

via Google
lee evans
lee evans

It was a pleasure to work with FIRSTCALL, especially Kellan Black.

He scheduled all repairs and made sure they were accomplished to high standards by certified tradesmen. It only took 30 minutes for FIRSTCALL to respond to my initial phone…

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Response from business owner

Thank you so much for the nice review!

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Dan Stewart
Dan Stewart

We had a water leak from our washing machine that soaked through to the basement. They made it out the same afternoon to look at the damage, gave us all the information we needed, and let us make a decision. Luckily, this issue was small …

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Response from business owner

Thank you for the review!

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Thomas Walker
Thomas Walker

From start to finish, these guys did a fantastic job! They were up front with everything, including any minor set backs. I was primarily in contact with Chuck, who always kept me in the loop & made the process seem seamless. He went above…

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Lori Hunter
Lori Hunter

Car vs house accident that required both interior and exterior house repair and garage door replacement. We were so happy we chose FirstCall as our contractor and lucky to have Kellan as our Project Manager. For every step of the process…

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Response from business owner

Thank you so much for the kind review! Please let us know if we can do anything else for you.

via Google
Vinay Dayal
Vinay Dayal

The workmanship of FirstCall was excellent. They have done the work on my basement with perfection. I never had to remind them of anything twice. They were courteous, and prompt. I would not hesitate in recommending them. In fact I have …

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Response from business owner

Thank you so much for your review!

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Heather Hamilton
Heather Hamilton

Chris and Robert were amazing! They were understanding to my daughters need to make changes and answered every call and text promptly.

Response from business owner

Thank you for the nice review! Please let us know if there's anything else Firstcall can do for you.

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Omphe Metse
Omphe Metse

Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 into $12,000 in just a week, Mrs. Kelly Robert my family and I are forever indebted to you for …

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Allison Moore
Allison Moore

Great job, Matt!

Response from business owner

Thank you for the review!

via Google
justin kiger
justin kiger

We used First call to take care of some water damage we had as a result of frozen pipes. Matt Paeper was our project manager. It was a great experience, they did great communicating the schedule as we had several different contractors come …

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Response from business owner

Thank you so much for your review! Please let us know if there is anything else we can do for you.

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Jake Lovell
Jake Lovell

My bathroom flooded in my 3 year old house and Matt Paeper and his team were incredible to work with. They really went above and beyond to restore our house to the home we wanted. I can’t thank them enough. Matt was incredibly easy to …

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Response from business owner

Thank you so much for the nice review!

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johnson phanouvong
johnson phanouvong

We went through FirstCall for a kitchen remodel. From the initial inquiry to the completion of our remodel, both Chris and Matt were responsive, extremely helpful and efficient. Matt was our project manager and he was great to work with. We…

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Response from business owner

Thank you for the review! We are glad you love your new kitchen.

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Rebecca Heeren
Rebecca Heeren

They were suggested by my insurance company. Mold removal in my basement. Tore out and replaced flooring, drywall, trim and door frame. They were so great to work with! Always informed me of what was going on and timelines. Project manager …

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Response from business owner

Thank you so much for the kind review!

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Jennifer Aguirre
Jennifer Aguirre

Very friendly staff and did great work.

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Jim Kurtenbach
Jim Kurtenbach

Our thanks to Greg Kornstad, Matt Barker, Dane Gambrall, Roberto and his crew, Logan, Kellan, and Alex for their fast and professional mitigation services following extensive water damage in our home.

via Google
Holly German
Holly German

They did a great job!!

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Chris Dilley
Chris Dilley

First call was very professional to deal with, they were always on time and showed up when they said they would and the quality work was very good. The project manager we worked with was an exceptional communicator and made sure any and …

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Patti Sharp
Patti Sharp

Due to a washing machine hose not in the drain, our upstairs laundry room flooded with water going through the ceiling into the the kitchen. My insurance assigned First Call to the claim. Logan arrived early the next morning with fans and …

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Response from business owner

Thank you so much for the nice review! It was a pleasure to work for you, please contact us if there is anything else we can do!

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nathan schneider
nathan schneider

Chuck was our project manager and was polite, responsive, and honest about repairs needed. I would recommend this business

Response from business owner

Thank you for the kind words! We are glad you were satisfied with the work!

via Google
Barbara Miller
Barbara Miller

They did a great job.

Response from business owner

Thank you so much! Please let us know if there's anything else Firstcall can do for you.

via Google
Linda Delin
Linda Delin

Initially I hired Serv Pro do the fire cleanup and repairs in early March due to a fire I had in the garage. Serv Pro outsourced the contents and electronics, parked a dumpster in my driveway, removed some of the drywall and some of the …

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Response from business owner

Thank you for the kind review, it was a pleasure working with you!

via Google
Savannah Valley
Savannah Valley

We would absolutely recommend first call! Logan was at our house in less than 30 minutes after we called. He was professional and responded quickly. The entire crew showed up and the process was quick and painless.

Response from business owner

Thank you so much for the review, we are glad we could help!

via Google
Greg Waters
Greg Waters

Matt and his team were great to work with. They communicated well and on the job when they said they would be here. We are thrilled with the work they did.

We will use the again if needed.

Ask for Matt !!!!!

Response from business owner

Thank you so much for the review! We appreciate the opportunity to work with you.

via Google
Richard
Richard

We had water damage from a burst water line to a 3rd floor toilet. Great response time and prompt repairs made. We expanded the repair scope to include re-carpeting, re-painting interior, garage floor sealing, new light fixtures and new …

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Nora Nashed
Nora Nashed

On a Sunday, our thump pump went down, and needed help, called the first call construction company. They said they will help but they are busy with 13 other calls it might take a while to get to me but eventually will take care of that …

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Kyavetha Koen
Kyavetha Koen

Mrs. Kathy Perry is a popular binary manager well recognized by so many traders, she is very legit and reliable she deserves a big recommendation because she has the strategy to grow your investment without fear or being double-minded, I …

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Lesly Benitez
Lesly Benitez

We greatly appreciate FirstCall to come out to our home to inspect our attic due to water-damage. We highly recommend asking for John Bonanno. He was very professional and considerate when answering our questions about damage to our ceiling…

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Joan &
Joan &

On February 12, 2022 we had a fire in the fireplace go awry. We all to soon discovered our house was on fire. The firemen worked to put out the fire and protect our contents. We was given a recommendation of Firstcall to be our contractor …

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Gregory Klein
Gregory Klein

Our Journey began with Doug who visited with us and promised his team would take care of our problem, a mysterious ceiling leak which had plagued our family room for years. Kellan and Kevin attended to the siding on our chimney and gutters…

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Mindy Sorlien
Mindy Sorlien

Thank you to Logan and team for arriving same day to mitigate any water damage, stopping in each day to monitor progress, and providing guidance for next steps.

via Google
Amber Vizcarra
Amber Vizcarra

Robert has been phenomenal to work with. He has been prompt, calm, understanding, helpful, knowledgeable and overall just a good person.

via Google
Twila Salsbury
Twila Salsbury

We had been working with an uncooperative insurance agent and a overzealous contractor trying to get hail damage repair done to our property, since March 2022. We were referred to FirstCall Exteriors. Enter, Travis, our very efficient …

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via Google