We received 5 star service and were very pleased. We got in without a wait, and got all of our questions answered. Special props to the staff including , Dr. Northcutt, Nurse Diana, Rad Tech Melani and Reg Ruben. Highly recommend …
read moreThis is a very clean establishment the wait is short and right to it and i been going to different ERs in Texas for a long time and none are as cool as this one. The front desk lady Ms. Erica is very polite and helpful. The nurse Ms. Diana …
read moreTrusted ER Hillcrest went above and beyond for me in the early hours Saturday morning. I had stopped in panicked that I was having a miscarriage. They immediately took me in checked my vitals & even did an ultrasound! Comforted me! Very …
read moreWent to Trusted ER Hillcrest where I wasn’t feeling well and wasn’t sure if COVID related. Dr. Abdo was extremely thorough and made sure to educate me on everything that could present itself at the onset of COVID. The staff and facility are…
read moreTrusted ER Dallas! Erica in the front did an awesome job greeting me as soon as I walked in and making sure I was comfortable. Diana my nurse explained everything to me step-by-step and make sure I understood what was going on through the …
read moreI came to visit from California and no clinics here in Texas would take me. I was so grateful running into this ER. They’re very nice and great environment overall. Thank you especially to Dr, Abdo, Pauela, Robin and Stephanie for helping …
read moreI love Trusted! This team really cares about their patients! From the time we walked in my friend and I were welcomed with open arms! Erica at the front desk made us feel at home! She insisted my friend take a sweatshirt and some snacks for…
read moreWent into ER today and everything was done quickly and the medical team today was excellent . They all were helpful and friendly. I would definitely recommend Trusted ER Hillcrest. Best staff . My staff today was Dr. Jones , Stephani, …
read moreI have NEVER had an ER experience like this one. I literally felt like I was walking into my grandmas home. They had an endless supply of snacks and drinks available. Not only was it a beautiful, clean building but it also was decorated so …
read moreAfter a friend we’d had contact with tested positive for covid and informed us on Christmas Eve, Erica, Alex, Angelique, and Dr. Kwan made us comfortable and quickly tested us for covid. Thank you so much for going above and beyond and …
read moreGreat covid testing experience. My family and I came in on Christmas Eve after finding out we had been exposed. Erica, Angelique, Alex, and Dr. Kwan were so helpful and went above and beyond to make us feel comfortable (especially after …
read moreThank you to the amazing staff at Trusted ER Hillcrest! We had the best experience today. Our 5 year old was sick, and our pediatrician’s office was closed. We chose Trusted ER Hillcrest, and we are so happy we did! Dr. Maracenbaum, Robin …
read moreThis was the best stand alone ER I have ever been to!!! The staff was competent, attentive and so friendly. They were so sweet and patient with my needs and extremely thorough. This experience was nothing short of amazing. Hope you never …
read moreThank you so much for your kind words and sharing your experience. This is exactly how we want all of our patients to feel. We are grateful you chose us in an emergency. We also hope you don't have to visit again, but if you ever need us, we'll be here 24/7/365.
I visited Trusted ER Hillcrest for the second time in 5 months and the service was even better this time than on my first visit (which does not even seem possible). Everyone on the staff (Rochelle, Stephanie, Melani, and Dr. Marancenbaum) …
read moreThe doctor and nurses made me feel welcome and they listened to me. They just made me feel better by listening to me. You never know what a person is going through and all they did was listen. My care team was Dr. Worsham and he was great…
read moreThe best ER experience ever! The staff were unbelievably helpful and kind, had a heart for helping. The front desk, Hershelle, was quick with all the paperwork and had a wonderful attitude. The nurse, Robin, was the sweetest, genuinely …
read moreThis was simply the best experience ever. Upon arrival I was greeted, acknowledged, and shown empathy by the staff. Dr. Lee, Stephanie, Pam, and Robin were super amazing. They made sure they addressed my issue and even assisted with helping…
read moreWe're sorry it happened on vacation, but we're glad you found us. These stories are what make us tick. Thank you so much for sharing. Dr. Lee, Stephanie, Pam, and Robin send their best. Feel better soon!
I can honestly say in all my times I have been seen at a ER my experience at Trusted ER was by far the best experience! If I could give them more than 100 stars I would! The staff went above and beyond to make you feel as comfortable as …
read moreWow, our hearts are full. Thank you so much for this incredible story about your experience. It truly does make us feel good hearing that our unique approach to healthcare is leaving our patients amazed. Dr. Marancenbaum, Rochelle, and Melani send their best. We wish you a speedy recovery. We'll be here for you if you ever need us again.
I had an awesome experience at this location. The staff were so kind and knowledgeable. They treated me with respect. There's nothing like waiting in the line to be attended to...they are so prompt that I didn't spend a long time there. …
read moreWe appreciate you trusting us with your healthcare in an emergency. Your well-being and providing an amazing experience are our top priorities. Feel better soon!
Trusted ER and their staff are great! I went there anxious with tightness in my chest and high blood pressure and they took wonderful care of me. They put me at ease and provided a thorough panel of tests to assure I was healthy. They …
read moreHelpful, kind, and full service...these are the values on which we pride ourselves. Thank you for placing your care in our hands. We are here for you when you need us. Feel better soon!
Yes I want to say that I was very grateful to find you on thanksgiving night! I had no idea I was in such dire need of attention to my body . Feared I had covid but interestingly the surface pain disclosed a bigger problem that I could have…
read moreThe entire Hillcrest Staff made me feel right at home. “I truly appreciate the hospitality that was given by each staff individually.” This was an uplifting, much needed lifetime experience in spite of the reason why I was there. “Thank You…
read moreThank you for your kind words. Nobody ever wants to end up in the ER, but if you do, we're happy we can provide an experience that is as pleasant as possible. We hope you're feeling better and wish you a Happy Thanksgiving, happy holidays, and all the best.
Dr. Blake and his staff are incredible. I had to get tested today. The small 4-6 person team pulls theirs roles flawlessly like a unit. I’ve never seen better genuine compassion during such chaos. 10/10 recommend for all emergency needs. …
read moreThe front desk clerk Erica was absolutely amazing. My nurse Rochelle made sure my needs were well taken of. And so did the Rad Tech Melani and Dr.M. I would advice anyone who looking for a place to be secured, this place would be my first …
read moreI expected nothing but the best coming into the ER, and that’s what I got. Erica and Diane were super helpful and professional. It didn’t take long either. Hopefully I won’t have to come back but if I do I won’t be too upset!! Thanks girls …
read moreI have been to several hospitals and stand alone ERs. But I have never had a better experience than the one I had at Trusted ER in Coppell. It was an entirely different experience, all their staff were amazing, the ammenities and the rooms …
read moreYes loved everyone on the staff! Highly recommend! The place is clean and bright and feels like home. They literally provide you with everything you could possibly need for you and anyone with you. Including comfortable chairs in your …
read moreTrusted ER Coppell was the best free standing ER I have ever been to. I had to take my father in for X-rays due to a fall which had his wrist swollen. The staff that evening made my dad feel welcomed and took great care of him. The medical …
read moreIt is our honor and pleasure to provide care and an exceptional experience to you both. Thank you for the kind words. Wishing your father a speedy recovery.🙏❤️💙
This is the best Urgent Care experience yet. My daughter was seen this week suffering from strep throat. Your team was caring, accurate and delivered all the medications she needed to ease her pain and start recovery. Great job to the …
read moreI walked in on Saturday night not feeling well at all..was greeted be two very sweet girls..Ladonna and Jt..they made me feel welcome and were really nice. The nurse then helped me and was kind and nice too and attended to me quickly which …
read moreSo I walk in needing a COVID test stat! Ruben & Alondra don’t sell the most expensive option but instead the most rational one. Being in need and not of sound mind I pick the 80% test. I got the test from Ruby...scariest 15 min wait ever...…
read moreHi Lacey, we're so glad we were able to provide testing and an examination by a doctor when you needed it. Feel better soon!
This was completely different kind of ER than what i am used too. But my experience was so refreshing each and everyone there was very concerned about me, from the doctor to the receptionist. I will tell everyone about them. As for me i am…
read moreI had a great experience this afternoon, after I cut myself with a knife. It was quick and easy experience. They offered water and snacks as I was leaving and it was clean. Dr. Angela, Nurse Austin and Alex, as well as the receptionist …
read moreThis was the most amazing clinic/ER experience I’ve ever had. Dr. Angela, the manager Ericka, and the nurses (I forgot their names) were so kind and attentive which was a comfort after my car accident. The doctor has great bedside manner …
read moreThe staff here is great!!!!..I have never been to a ER where they have not only snacks, but you get backpacks, hoodies, blankets, and etc..., I have not only told family members, but friends. I would highly recommenced Trusted ER!!!!...Go …
read moreThe greeting was wonderful, registration was effortless, staff was superb, smelled like home, felt at home, decor was on point, had snacks and goodies everywhere, decor was wonderful, I got a goodie bag and then some when I left, and most …
read moreThe staff and care I received was wonderful. They were fast to see me and get my meds started right away. The doctor was doctor was very involved and didn’t just have his nurses do everything for him. The rooms were so comfortable and …
read moreThe best ER experience I’ve had! Wonderful MA Erica was welcoming from the moment I came in. There was no wait time and the facility was warm and welcoming! The doctor and nurses were exceptional! Very kind and caring and made sure I was …
read moreThey were so friendly and treated me like I was VIP. The doctor and supporting staff were so warm and welcoming. I’m recommending them to all of my friends and family. They really look out for teachers, students, and the community as a …
read moreThe absolute greatest experience I have ever had with an ER. The area is clean and comfortable, filled with snack and drinks. The service was unbelievably fast and friendly. My wife had a horrible case of food poisoning, and we spent a …
read moreThe experience at Trusted ER was superb from the polite man at the reception desk, the nurses who were very attentive, to the doctor who determined I had a kidney infection. We were taken back very quickly, and the paperwork was …
read moreI’m a very difficult patient to get an IV on and the nurses are amazing!! Got me on first try!!!
I have several health issues and have been seen before at this ER The doctor remembered me as well as the rest of the staff. It was wonderful …
read moreWhen I arrived on Feb 12 about 11 am, I never even got a chance to sit in the nice waiting area. The nurses were there to greet me right away. Smiling and welcoming me all the way to my room. Unfortunately I needed to be there til about 9 …
read moreNurse Philip and Dr.Castanada were great. They made us feel welcome and treated my daughter very well. my daughter was diagnosed with flu a and they made her as comfortable as possible. I Higly recommend Hillcrest ER --Friendly staff, …
read moreImpeccable service & staff. The quality care was flawless! I have never experienced a ER that was so polished to perfection. There is no reason to go anywhere else. Wait time... What is that? There is NO WAIT TIME!!! Thank you for insisting…
read moreThank you, Trusted ER! Everyone was so kind and patient! My 5 yo needed an IV, and the AMAZING nurse got it in on the first try. 🙌🙌 By the end of it all, she didnt want to leave! Thank you for making what could have been a traumatic …
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