From 282 reviews
Janice Carter
Janice Carter

Professional, Courteous, Wonderful Staff! Erica, Pam, Pamela, Eve and a BIG thank you to Dr. M.

via Google
Ngabo T. Rukotana
Ngabo T. Rukotana

I am out of words for the second time,this is the place to go and get more than what you wanted,they are the best,from the customer service to the doctors,they are superbe

via Facebook
JOHN M
JOHN M

Good medicine. Docs nurses and tech were good. My son and daughter had recommended you all. Hope I don't need you again any time soon but if I do you are my call.

Operation went well Monday night thanks.

Mike Coleman
Mike Coleman

The office was so nice and clean when I entered, and Erica made me feel comfortable right upon checking in. My left wrist was broken and she allowed me to fill out all my forms at the desk. I was in and out in 2 hours and had a team of very…

read more
via Google
caramie Cason
caramie Cason

Thank you so much for your help Erica and being of knowledge to help me. The staff are friendly and the place is clean. Appreciate Erica and Dwayne and all of The staff who helped me!

via Google
Cande Young
Cande Young

Their front desk receptionist is very kind and patient thank you Erica. The whole staff treated me with kind and care. Thanks Erica, Oscar/Diana, Dr.M and sweet Melanie my x-ray lady. Y'all rock

via Google
Roshan Gupta
Roshan Gupta

The customer care and atmosphere here was amazing, everyone was very sweet, from the front desk to the doctors office, and the office space itself was so warm and comforting! Definitely recommend for any urgent care needs!! Erica, Sam, Shay…

read more
via Google
Sarah Steinhour
Sarah Steinhour

I came to Trusted ER with one of my friends seeking help with a bad cough. We were immediately greeted by Erica at the front desk. She was so sweet and helpful and we were taken care of right away. The waiting room is so nice. 10/10 would …

read more
via Google
Cameron Arthur
Cameron Arthur

Today was my first time visiting Trusted ER and it was a wonder experience.Erica at the front was super helpful and kind. All of the staff including my nurse Sam, radiologist Shay, and Dr. Battula took amazing care of me quickly. Super …

read more
via Google
Annie Rapaport
Annie Rapaport

Erica and staff were so helpful and nice! They went above and beyond for us. I would highly recommend Trusted ER!

via Google
liz T
liz T

I came in to deliver some supplies and the staff there are very kind and one of the ladies called me sis that made me feel welcome there. They offered me some snacks I was so distracted and shocked by their kindness that I forgot I left my …

read more
via Google
Cassie Crosby
Cassie Crosby

I give Trusted ER & their amazing staff 100 stars if I could. Everyone was so kind and gentle with me. I’ve never been too an urgent care that made me feel as welcome & at home as they did. I was diagnosed with Covid pneumonia & they made …

read more
via Facebook
sunsara lopes
sunsara lopes

Very quick, polite, courteous

via Google
Darcy Robinette
Darcy Robinette

We had to bring our 8 year old son in to Trusted ER Hillcrest last week. The registrar Sam, got us back right away, and took care of anything we needed. Dr. Marancenbaum saw our son right away, and was so caring, kind, and amazing with him…

read more
via Google
Sara Elizabeth Miller
Sara Elizabeth Miller

Very kind and friendly staff. Efficient and easy visit. I can’t say enough good things about the positive customer service though.

via Google
Sarahbeth Caldwell
Sarahbeth Caldwell

I had an amazing experience at Trusted ER. I came back from Mexico a terrible bug and had to rush to get treatment. The entire staff (nurses, front desk folks, and docs) at trusted ER we’re so kind and understanding. I was whisked back as …

read more
via Google
Thomas Caldwell
Thomas Caldwell

I have always had a great experience at Trusted ER! They took me in quickly and made me feel completely at ease. I have recommended a few of their facilities to friends and family and they have always had the same great experience. 10/10!!

via Google
Tania Noguez
Tania Noguez

Very caring staff. Excellent service.

via Google
Lisa Klingen
Lisa Klingen

I found sanity when I found Trusted ER. When in the middle of a bad migraine attack, I can’t go to a regular ER and seal with the crowd of people, the extremely bright lights. Waiting for hours in that environment you feel like you want to …

read more
via Facebook
Mitchell Howard
Mitchell Howard

Awesome place. I am from out of state, and fell and fractured 2 ribs. The staff took great care of me while in the ER. Went the extra mile to make sure I was comfortable. Finally, they called my medications to 24 CVS. Tremendous staff.

read more
via Facebook
Victoria Almeda
Victoria Almeda

Attended very fast, very friendly and they were able to get me transported to another hospital very quickly.

via Google
Darryl Hartfield
Darryl Hartfield

I had great experience everyone was very nice and easy to comonicate with thanks again

via Google
Patrick Roughneen
Patrick Roughneen

As a surgeon, I had never been to Trusted ER before. When we had an emergency in the family, I visited the Trusted ER on Hillcrest by SMU. The service by Dr. Battula and nurse Oscar RN was nothing short of fantastic. I tend to be very …

read more
via Google
Richard M
Richard M

The staff & service were excellent!

John Malanowski
John Malanowski

Dr. North city and staff here are wonderful!

via Google
Shanee Bass
Shanee Bass

When I say these guys went over and beyond for me they went over and beyond for me when you walk in the front desk clerk that lady was so nice make sure she take care of you not only that they had snacks drinks everything your treat to make…

read more
via Google
Gertresa Smith
Gertresa Smith

Be careful eating salmon fillets. They are more dangerous than they appear. All kidding aside, the staff at Trusted ER- Hillcrest were more than helpful. My initial call to even see if they could handle this odd situation was professionally…

read more
Response from business owner

Thank you for sharing your experience. We are thankful and glad you came to see us. So happy Dr. Abdo and staff were able to help you feel better quickly. We wish you all the best!

via Google
Jerry Aleman
Jerry Aleman

Well trained on there field

via Facebook
Holli McCall- George
Holli McCall- George

Wouldn’t go anywhere else for urgent care. The staff is second to none and the place is beautiful and VERY clean! We have had to visit multiple times for covid testing and they are very fast and efficient. Can’t recommend trusted ER enough!

via Facebook
Shanna Butler
Shanna Butler

Robin is like my new BFF...No seriously, the team here totally took care of me and I would recommend and return in a heartbeat. Thorough and completely patient with exam and treatment. The entire team is amazing!!!

via Google
Mike Mummert
Mike Mummert

The staff was amazing. Melani and Diana were so sweet and willing to make me as comfortable as possible during my visit. Highly recommend!

via Google
Joanna Sprague
Joanna Sprague

Fast friendly service, and clean.

via Facebook
Karen Foianini
Karen Foianini

The staff was friendly, trustworthy and very knowledgeable, especially Dr. Arie Maracenbaum. We will continue to utilize Trusted ER for all our medical needs.

via Google
Nelson Harrah
Nelson Harrah

My family has been to Trusted ER many times and have received excellent care and great to have this business so close to our home!!

via Facebook
Zip Brazeal
Zip Brazeal

I had a business trip to Amsterdam leaving at 12:50 from DFW. I had to have a molecular PCR covid-19 test before I could enter the country and I needed it that day because I had missed a flight the day before making the test I had taken …

read more
Response from business owner

We are so glad to hear this story about our wonderful staff at the Testing Center and Trusted ER Coppell. Thank you for sharing. Jedidah, Josh, Rodri, Maliya, and Lindsey all send their best! And a big, COVID-safe fist bump from all of us here at Trusted ER. 🤜🤛 We'll be here for you if you ever need us again.

via Facebook
Estela Arriaga
Estela Arriaga

Erica (front Desk) was so sweet nice and very helpful and overall just great. The lady's in the back Robin & Melani were so Patient with me and my kids and sweet to them they felt Comfortable being there. The Doctor (Dr.C) was great. Thank…

read more
via Google
Michelle Del Toro
Michelle Del Toro

When I came to this ER for an accident injury the visit was pleasant from beginning to end. Erica the front desk rep was so kind and offered me an assortment of snacks and drinks that they have in their waiting area. I didn’t wait long …

read more
via Google
Whitney Marancenbaum
Whitney Marancenbaum

We love Trusted ER! Dianna RN and Pamela RT had my 5 year old relaxed and giggling! Kind and considerate staff with a warm environment. From the moment we walked in we were taken care of. Exceptional care and convenient.

via Google
Jackie Dee
Jackie Dee

Fast, thoughtful, quality service. Couldn’t have imagined or asked for more.

via Facebook
Vicky McAl
Vicky McAl

From entering the ER to in the back and CT they went above and beyond to take care of me.

via Google
Joe Vincenti
Joe Vincenti

We received 5 star service and were very pleased. We got in without a wait, and got all of our questions answered. Special props to the staff including , Dr. Northcutt, Nurse Diana, Rad Tech Melani and Reg Ruben. Highly recommend …

read more
via Google
King Floyd
King Floyd

This is a very clean establishment the wait is short and right to it and i been going to different ERs in Texas for a long time and none are as cool as this one. The front desk lady Ms. Erica is very polite and helpful. The nurse Ms. Diana …

read more
via Google
Jessica Paz
Jessica Paz

Trusted ER Hillcrest went above and beyond for me in the early hours Saturday morning. I had stopped in panicked that I was having a miscarriage. They immediately took me in checked my vitals & even did an ultrasound! Comforted me! Very …

read more
via Google
Carolyn Taylor
Carolyn Taylor

Went to Trusted ER Hillcrest where I wasn’t feeling well and wasn’t sure if COVID related. Dr. Abdo was extremely thorough and made sure to educate me on everything that could present itself at the onset of COVID. The staff and facility are…

read more
via Google
Anna Giammalva
Anna Giammalva

Erica, Diana, Melani and Dr. Elshaytuy were so helpful and kind to my friend and I when we came in. Each of them were super friendly and very efficient. Highly recommend!

via Google
Danielle Jones
Danielle Jones

Trusted ER Dallas! Erica in the front did an awesome job greeting me as soon as I walked in and making sure I was comfortable. Diana my nurse explained everything to me step-by-step and make sure I understood what was going on through the …

read more
via Google
Kaela Rodriguez
Kaela Rodriguez

I came to visit from California and no clinics here in Texas would take me. I was so grateful running into this ER. They’re very nice and great environment overall. Thank you especially to Dr, Abdo, Pauela, Robin and Stephanie for helping …

read more
via Google
Victoria Mamalis
Victoria Mamalis

I love Trusted! This team really cares about their patients! From the time we walked in my friend and I were welcomed with open arms! Erica at the front desk made us feel at home! She insisted my friend take a sweatshirt and some snacks for…

read more
via Google
Kathy Brown
Kathy Brown

Everyone was very nice kind and friendly very helpful patience and if you had any questions try to assist you in any way they can and help you with your pain and suffering great doctors and staff members

via Google
John Drennan
John Drennan

i highly recommend this facility.. Stephanie, Diana, Pamela and Dr. Jones were professional, kind, upfront, and I was out of the office with a diagnosis and treatment plan in 30 minutes. Back to normal in 24 hours.

via Google
Michael McCabe
Michael McCabe

Dr. Jones, Pamela, Diana, and Stephanie were terrific. In and out in no time. Great experience!

via Google
Addy McFarland
Addy McFarland

My father just had a great experience with Dr. Jones, Pamela, Diana, and Stephanie! Thank you!

via Google
Remi Martinii
Remi Martinii

Went into ER today and everything was done quickly and the medical team today was excellent . They all were helpful and friendly. I would definitely recommend Trusted ER Hillcrest. Best staff . My staff today was Dr. Jones , Stephani, …

read more
via Google
Brooke Knoll
Brooke Knoll

I have NEVER had an ER experience like this one. I literally felt like I was walking into my grandmas home. They had an endless supply of snacks and drinks available. Not only was it a beautiful, clean building but it also was decorated so …

read more
via Facebook
Rob Long
Rob Long

It’s terrific! Dr. Jones was excellent — as was the whole team: Pamela, Robin, and Stephani. Highly recommend.

via Google
Rusty Landon
Rusty Landon

Erica, Alex, Angelique, and Dr Kwan couldn’t have been a better team. Super helpful even on Xmas eve!

via Google
Robert Huffman
Robert Huffman

After a friend we’d had contact with tested positive for covid and informed us on Christmas Eve, Erica, Alex, Angelique, and Dr. Kwan made us comfortable and quickly tested us for covid. Thank you so much for going above and beyond and …

read more
via Google
Maddie Landon
Maddie Landon

Great covid testing experience. My family and I came in on Christmas Eve after finding out we had been exposed. Erica, Angelique, Alex, and Dr. Kwan were so helpful and went above and beyond to make us feel comfortable (especially after …

read more
via Google
Carly L Huffman
Carly L Huffman

Thank you Erica, Alex, Angelique and Dr. Kwan for your comfort and care on Christmas Eve! As far as Covid tests go, this was the best experience we have had thanks to the wonderful staff.

via Google
William Mercer
William Mercer

Dr. Marancenbaum, Nurse Pamela and Stephanie were very helpful dealing with my medical needs. I would recommend them to anyone.

via Google
Kelly Ann Hoselton
Kelly Ann Hoselton

Thank you to the amazing staff at Trusted ER Hillcrest! We had the best experience today. Our 5 year old was sick, and our pediatrician’s office was closed. We chose Trusted ER Hillcrest, and we are so happy we did! Dr. Maracenbaum, Robin …

read more
via Google
Amanda Ibarra
Amanda Ibarra

This was the best stand alone ER I have ever been to!!! The staff was competent, attentive and so friendly. They were so sweet and patient with my needs and extremely thorough. This experience was nothing short of amazing. Hope you never …

read more
Response from business owner

Thank you so much for your kind words and sharing your experience. This is exactly how we want all of our patients to feel. We are grateful you chose us in an emergency. We also hope you don't have to visit again, but if you ever need us, we'll be here 24/7/365.

via Google
Andrew Witcher
Andrew Witcher

Went here in December, was the best urgent care experience I’ve had! Erica, Roshan, Robin, and Dr. Blake were all so funny and helpful through the entire process.

via Google
Melani Hood
Melani Hood

A wonderful facility!! Great staff and doc!!! Thank you Ericka, Pamela, Rochelle and Dr Blake for taking excellent care of me!!

via Google
Barron Fletcher
Barron Fletcher

Erica at the front desk was awesome, and so were my nurse, Diana and my rad tech Pamela

via Google
Dawson French
Dawson French

Erica, Diana and Pamela were so nice and helpful

I will def come back!!

via Google
Richard Waggoner
Richard Waggoner

I visited Trusted ER Hillcrest for the second time in 5 months and the service was even better this time than on my first visit (which does not even seem possible). Everyone on the staff (Rochelle, Stephanie, Melani, and Dr. Marancenbaum) …

read more
via Google
Karen Yvette
Karen Yvette

The doctor and nurses made me feel welcome and they listened to me. They just made me feel better by listening to me. You never know what a person is going through and all they did was listen. My care team was Dr. Worsham and he was great…

read more
via Facebook
StephaniB
StephaniB

The best ER experience ever! The staff were unbelievably helpful and kind, had a heart for helping. The front desk, Hershelle, was quick with all the paperwork and had a wonderful attitude. The nurse, Robin, was the sweetest, genuinely …

read more
via Google
Leah Wilson
Leah Wilson

Dr. Lee, Robin, Pam, and Stephani were very helpful with my Covid test, making me feel comfortable while I waited for the results.

via Google
Vee B
Vee B

This was simply the best experience ever. Upon arrival I was greeted, acknowledged, and shown empathy by the staff. Dr. Lee, Stephanie, Pam, and Robin were super amazing. They made sure they addressed my issue and even assisted with helping…

read more
Response from business owner

We're sorry it happened on vacation, but we're glad you found us. These stories are what make us tick. Thank you so much for sharing. Dr. Lee, Stephanie, Pam, and Robin send their best. Feel better soon!

via Google
Shashi Shekhar
Shashi Shekhar

Medical Team including Reg.Tyrone, Nurse Angel,Rad-Pam, Dr. El Shatory were amazing and very prompt. Thank you for your service and support.

via Google
Camille Kirk
Camille Kirk

I can honestly say in all my times I have been seen at a ER my experience at Trusted ER was by far the best experience! If I could give them more than 100 stars I would! The staff went above and beyond to make you feel as comfortable as …

read more
Response from business owner

Wow, our hearts are full. Thank you so much for this incredible story about your experience. It truly does make us feel good hearing that our unique approach to healthcare is leaving our patients amazed. Dr. Marancenbaum, Rochelle, and Melani send their best. We wish you a speedy recovery. We'll be here for you if you ever need us again.

via Google
kakanda Mines SPRL Kakanda Mines SPRL
kakanda Mines SPRL Kakanda Mines SPRL

I had an awesome experience at this location. The staff were so kind and knowledgeable. They treated me with respect. There's nothing like waiting in the line to be attended to...they are so prompt that I didn't spend a long time there. …

read more
Response from business owner

We appreciate you trusting us with your healthcare in an emergency. Your well-being and providing an amazing experience are our top priorities. Feel better soon!

via Google
L Steele
L Steele

Trusted ER and their staff are great! I went there anxious with tightness in my chest and high blood pressure and they took wonderful care of me. They put me at ease and provided a thorough panel of tests to assure I was healthy. They …

read more
Response from business owner

Helpful, kind, and full service...these are the values on which we pride ourselves. Thank you for placing your care in our hands. We are here for you when you need us. Feel better soon!

via Google
Victoria Davies
Victoria Davies

Yes I want to say that I was very grateful to find you on thanksgiving night! I had no idea I was in such dire need of attention to my body . Feared I had covid but interestingly the surface pain disclosed a bigger problem that I could have…

read more
via Google
Karen Wright
Karen Wright

The entire Hillcrest Staff made me feel right at home. “I truly appreciate the hospitality that was given by each staff individually.” This was an uplifting, much needed lifetime experience in spite of the reason why I was there. “Thank You…

read more
Response from business owner

Thank you for your kind words. Nobody ever wants to end up in the ER, but if you do, we're happy we can provide an experience that is as pleasant as possible. We hope you're feeling better and wish you a Happy Thanksgiving, happy holidays, and all the best.

via Google
Harold Turner
Harold Turner

Erica Pamela and Rochelle treated me like family made me feel right at home.

via Google
Phillip Daniel
Phillip Daniel

Dr. Blake and his staff are incredible. I had to get tested today. The small 4-6 person team pulls theirs roles flawlessly like a unit. I’ve never seen better genuine compassion during such chaos. 10/10 recommend for all emergency needs. …

read more
via Facebook
Jana Britton
Jana Britton

Compassionate and knowledgeable staff plus minimal wait time.

via Facebook
Tyra Reeves
Tyra Reeves

Yes customer service and genuine care were obvious

via Facebook
Jacquelyn Thomas
Jacquelyn Thomas

The process was so smooth! Erica was great as soon as we walked in. She made us feel safe and comfortable. Thank you !

via Google
Lul Meesha
Lul Meesha

The front desk clerk Erica was absolutely amazing. My nurse Rochelle made sure my needs were well taken of. And so did the Rad Tech Melani and Dr.M. I would advice anyone who looking for a place to be secured, this place would be my first …

read more
via Google
MsShakey78
MsShakey78

I expected nothing but the best coming into the ER, and that’s what I got. Erica and Diane were super helpful and professional. It didn’t take long either. Hopefully I won’t have to come back but if I do I won’t be too upset!! Thanks girls …

read more
via Google
Jie Zhao
Jie Zhao

They took care of my mom’s broken finger really timely and well!

via Facebook
Viviana Vallarino
Viviana Vallarino

Amazing Service and fast. Treated me very friendly and did All kinds of tests. They followed up with me after. Coppell location was amazing. I have been at Coppell ER like 5 times with Emergency issues for my girls

via Facebook
Do Det
Do Det

I have been to several hospitals and stand alone ERs. But I have never had a better experience than the one I had at Trusted ER in Coppell. It was an entirely different experience, all their staff were amazing, the ammenities and the rooms …

read more
via Facebook
Julie Peterson
Julie Peterson

Yes loved everyone on the staff! Highly recommend! The place is clean and bright and feels like home. They literally provide you with everything you could possibly need for you and anyone with you. Including comfortable chairs in your …

read more
via Facebook
Cassandra K Jenkins
Cassandra K Jenkins

Trusted ER Coppell was the best free standing ER I have ever been to. I had to take my father in for X-rays due to a fall which had his wrist swollen. The staff that evening made my dad feel welcomed and took great care of him. The medical …

read more
Response from business owner

It is our honor and pleasure to provide care and an exceptional experience to you both. Thank you for the kind words. Wishing your father a speedy recovery.🙏❤️💙

via Facebook
Steph McReynolds
Steph McReynolds

This place is amazing! Staff is kind, welcoming and prompt. I would highly recommend Trusted ER Coppell. I’ve had my share of sickness and injuries in the last three years and they’re always there for me!

via Facebook
Blair King
Blair King

This is the best Urgent Care experience yet. My daughter was seen this week suffering from strep throat. Your team was caring, accurate and delivered all the medications she needed to ease her pain and start recovery. Great job to the …

read more
via Google
Fortnite God
Fortnite God

I walked in on Saturday night not feeling well at all..was greeted be two very sweet girls..Ladonna and Jt..they made me feel welcome and were really nice. The nurse then helped me and was kind and nice too and attended to me quickly which …

read more
via Google
Lacey Baldwin Sherman
Lacey Baldwin Sherman

So I walk in needing a COVID test stat! Ruben & Alondra don’t sell the most expensive option but instead the most rational one. Being in need and not of sound mind I pick the 80% test. I got the test from Ruby...scariest 15 min wait ever...…

read more
Response from business owner

Hi Lacey, we're so glad we were able to provide testing and an examination by a doctor when you needed it. Feel better soon!

via Facebook
Donna Goins
Donna Goins

This was completely different kind of ER than what i am used too. But my experience was so refreshing each and everyone there was very concerned about me, from the doctor to the receptionist. I will tell everyone about them. As for me i am…

read more
via Google
Jay Autrey
Jay Autrey

Amazing staff , they took good care of me while I was in need. BIG THANKS TO EVERYONE! Robin- nurse Erica-front Jt-sitter Jacie-Rn La Donna -front Nina -Rn

via Google
Ralph Ramirez
Ralph Ramirez

The Staff and Doctors are very Friendly overall very helpful and caring I highly recommend them. Erika was very helpful with information at the front desk. Thank you so much for your services.

via Google
Cynthia McCurry
Cynthia McCurry

Had a very pleasant experience. Dr. Kwan, nurse Megan, Brandi and Tyrone were super nice, thorough and professional. I would recommend Trusted ER-Hillcrest for your next medical situation. Facility was clean and everyone wore a mask.

via Google
tk brown
tk brown

Trusted ER is the place to go when you need some assistance. Good people good place to be when you need help. Thank you Robin, Erica, and Melani for everything.

via Google
Cynthia Dominguez
Cynthia Dominguez

My room was very clean they were very nice made sure I was very comfortable. I recommend coming here. Erica, Robin, Melanin and Dr.B were so awesome and helpful. I will definitely come back here again.

via Google
Kaur Kuldeep
Kaur Kuldeep

I love love the place .I been there so many times. doctor's and staff's are very friendly.

via Facebook